Tickets
Needs action
📥 New for me
Today
AMC expired
All open
Done
Pick a ticket.
New ticket search · check · 4 fields
Type invoice no, company, phone or product ID…
Customer
Support
Defaults to now
▶ Now📅 Schedule
How search works
Invoice no.INV-… → customerCompanyPart of name → pick from listPhone7+ digits → customerProduct ID4–5 digits → customer or licenceFoundFields fill in, still editableNot foundFill in → new customerAMC ExpiryStaff types it · next search fills last entryLicenceIssued date shown only
Jobs
My jobsAll jobs＋ New job
New job
Done recently
Pick a job.
Renewals
–
expired · still open
–
due
–
quoted
–
renewed
Due + quotedPaidRenewedLost
Renewal rules
Every morning the app adds a row 30 days before AMC or Hardware Care ends. Quote sent → Quoted. Paid → Admin issues licence. Renewed → expiry +1 year. No reply 14 days after due → Lost.Quotation
🔗 Connect to Vatrix
One time only. On the Vatrix PC, open FrmUser, tick Mobile Access for your user. It shows an 8-digit code (changes every 5 minutes).
🟢 Connected to Vatrix
CompanyProduct IDLocation
The quote form comes in the next build step. Until then, make quotes in Vatrix (Proforma) and press "Quote sent" on the ticket or renewal.
To disconnect, untick Mobile Access in Vatrix FrmUser.
Customers
All AMC active AMC expired Hardware only